Shuk Privacy Policy

Shuk Group and its related entities (referred to as “we”, “us” or “our”) are committed to protecting your privacy and handling your Personal Information in accordance with the Australian Privacy Principles. This Privacy Policy explains how we collect, use, disclose, store and protect your Personal Information. It applies to information provided through our restaurants, our head office, our website, our ordering platforms and any other means of interaction with us.

“Personal Information” means any information or opinion that identifies you or can reasonably identify you. This may include your name, address, date of birth, gender, email address, telephone number, payment information and any preferences you provide. We do not collect Sensitive Personal Information except where required for employment applications or by law.

You also consent to our collection, use, and disclosure of your personal information in accordance with this Privacy Policy, which is incorporated herein by reference. You also acknowledge that we may disclose your personal information to our supplier, Tabit Technologies Pty Ltd (“Tabit”), and you consent to Tabit handling your personal information in accordance with its Privacy Policy.

1. Collection of Personal Information

We only collect Personal Information that is reasonably required for our business functions and activities. The type of information collected will depend on the way you interact with us and may include:

1.1 Information You Provide Directly

This may include your name, postal address, email address, telephone number, date of birth, age, occupation, order history, menu preferences and payment details. You may provide this information when you:

• Place an order at our restaurants, through our website, mobile applications or by telephone

• Subscribe to our mailing list

• Enter promotions, competitions or market research activities

• Submit feedback or make enquiries

• Interact with our social media pages

1.2 Website and App Data

As you browse our website or use our mobile applications, certain information may be collected automatically. This may occur through cookies and similar technologies. Information may include:

• Date, time and duration of your visit

• Pages accessed

• IP address

• Device identifiers

This information is often anonymous. However, if you access our website or application via links sent to you or if you identify yourself during use, some data may become identifiable.

1.3 Third Party Sources

We may collect Personal Information from third parties such as:

• Marketing agencies

• Credit reporting agencies

• Online ordering or reservation partners

• Payment service providers

We will only do so where permitted by law.

2. Employment Applications

If you apply for a position with Shuk, we may collect information included in your application such as:

• Name, address, email, telephone number

• Education history

• Employment history

• Referee details

With your consent, we may also collect Sensitive Personal Information such as:

• Health information

• Information regarding any criminal record

We may disclose this information to:

• Previous employers or referees

• Recruitment agencies

• Law enforcement agencies

• Educational institutions

If you do not provide the information requested, we may be unable to assess your application.

3. How We Store and Protect Your Information

Personal Information may be stored in:

• Customer feedback databases

• Email or SMS marketing systems

• Reservation or ordering systems

• Recruitment databases

We take reasonable steps to protect Personal Information from misuse, loss and unauthorised access. While we strive to secure all information, no data transmission over the internet can be guaranteed to be fully secure.

If a significant data breach occurs that may impact your Personal Information, we will notify you as soon as practicable and also notify the Office of the Australian Information Commissioner.

We keep Personal Information only for as long as it is needed for the purpose for which it was collected or as required by law. When no longer required, information is securely destroyed or de-identified.

4. How We Use Personal Information

We may use your Personal Information for purposes including:

• Processing and fulfilling orders, including sending order confirmations

• Handling enquiries, feedback or complaints

• Providing and improving our products and services

• Administering promotions, competitions or surveys

• Direct marketing of our products, services, events or offers

• Helping you reorder efficiently

• Meeting legal or regulatory obligations

• Improving website functionality and user experience

• Processing employment applications

If you wish to opt out of direct marketing, you may do so at any time by contacting us. We will ensure your request is actioned promptly.

5. Disclosure of Personal Information

We may disclose your Personal Information to:

• Our related entities, contractors and service providers

• Payment processors and ordering platform partners

• Tabit Technologies Pty Ltd as noted above

• Government authorities for health or safety investigations

• Entities you have authorised

• Third parties as required or permitted by law

We take reasonable steps to ensure third parties only use your information for authorised purposes.

6. Access and Correction

You may request access to or correction of your Personal Information at any time by contacting us at:

media@shuk.com.au

We may request verification of your identity before releasing or updating information. In some cases, access may be refused in accordance with the Australian Privacy Principles. If fees apply for processing an extensive request, we will notify you before proceeding.

7. Complaints

If you believe your privacy has been breached or you have concerns about the handling of your information, please contact our Privacy Officer at:

media@shuk.com.au

Complaints must be submitted in writing. We will respond within thirty days and may suggest mediation if needed.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner:

Website: www.oaic.gov.au
Email: enquiries@oaic.gov.au
Phone: 1300 363 992
Mail: GPO Box 5218, Sydney NSW 2001